Frequently Asked Questions

Below we've listed a selection of common questions we receive, if you can't find the answer to your question below then contact us online and we'll be happy to help.

General

  • How can I view your plants in person?

    All of our plants are available to view at our site in Coggeshall, we're not open to the general public so please get in touch with us to arrange your visit and we can make sure someone is available to give you a tour of our gardens.

  • What is your policy on returns and refunds?

    We're sorry that you're not completely happy with your purchase, please visit our Delivery and Returns page and fill out our returns form (including your reason for return) to start the returns process.

  • Where can I find opening hours and directions to your nursery?

    We're not an open to the public nursery and so there is not always someone available to greet you without prior arrangement.

    Get in touch with us today to arrange your visit to Todd's Botanics!

  • Where do you deliver to, and do you deliver to Ireland or Internationally?

    We deliver nationwide within the UK. We also deliver to Northern Ireland, the Scottish Highlands and outlying islands but please be aware that an additional delivery fee will be incurred with delivery to these places.

    We currently don't deliver internationally.

  • I've ordered online and am wondering where my package is, how can I find out?

    We endeavour†to dispatch your order within 3 working days and deliver on a next-day service where available.

    If you placed your order over 5 days ago, please get in contact with us and we can help track down your package.

  • How do I log in to my account?

    Simply visit our account page, the link to this page is located to the right of the menu above.

Online Store

  • Do I need to register for an online account to place an order?

    Not at all, you can checkout without an account with Todd's Botanics, but to be able to view your previous orders, track your current orders and check out more quickly next time then we recommend signing up for an account.

    Simply visit our account page or enter a password at checkout to create your account.

  • I've forgotten my account Password, how can I recover it?

    If you've forgotten your account password visit our password recovery page, enter your account email address and we'll send you a new password.

    You can then log into your account and update your password to a strong memorable one.

  • How do I change my account information?

    Simply log into your Todd's Botanics account and select the 'Account Details' tab, here you can view and edit your account details.

  • What happens to my personal information once I have placed an order with you?

    Our system stores some basic information, such as your name, address and order details - this helps us to dispatch your order and to help us with order queries or any issues or questions you may have. We do not pass or sell your details onto a third party and important information such as your payment details are not stored on our system. We may make use of your order history, or collect anonymous information about your website visit to help us improve the site, but this data is completely anonymous and contains no personally identifiable information.

    If you've signed up for our newsletter list, we will store your name and email address so we can send you newsletters and updates, however we will not use this information for other purposes and we will not sell or provide this information to a third party as it is an illegal and unethical practice.

    If you're concerned about how your data is stored and managed by Todd's Botanics, take a look at our Privacy Policy for more information.

Products

  • My plants arrived damaged, can I return them?

    We're sorry about that! We've carefully selected our courier†to ensure that your plants reach you safely but sometimes damages happen.

    Please visit our Delivery and Returns page and fill out our returns form, explaining the damage and we'll get in touch with you to arrange a refund or a re-delivery.

  • How do I care for my new plants?

    We include care notes on our site to help you care for your new plants. To find the care notes for your new plants visit our list of†plants for sale section†and navigate to your new plants.

    If you can't find the specific care information you need then head over to the†RHS Advice section†and you're sure to find the information you need!

  • I'm missing part of my order, what should I do?

    We're sorry about that, lots of care is given when we're picking and dispatching your items but sometimes an order may be sent out incomplete.

    We dispatch all orders in full, unless you have been notified otherwise. Please contact us via our contact form or give us a call on 01376 561212 and we'll work to rectify this with you.

  • I've received more items than I ordered or the wrong item, what should I do?

    We're sorry about that, we endeavour to always get your order correct but sometimes mistakes happen.

    If you've received the wrong item, or more than you expected, please contact us immediately on 01376 561212 or fill out our contact form with the details of your order & order number and we'll work to rectify this with you as quickly as possible.

 
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