Delivery & Returns

We deliver nationwide. It is our priority to ensure our plants reach you safely and without damage, that's why we have tried to source a reliable courier. All our plants are carefully packaged and marked as 'Fragile'. If in the unlikely case your plants are not delivered in the same condition as they left the nursery, please call us immediately on 01376 561212.

We aim to dispatch orders within 3 working days and deliver on a next day service (exclusions may apply). If there are any potential delays on your order we will contact you at the first opportunity.

Some items carry a surcharge and wil be delivered by pallet to the kerbside unless specific arrangements are made before purchasing.

If you have any vehicle restrictions that could be a factor when delivering to you please let us know.

Below is a list of our standard delivery methods, please note that if you're in Northern Ireland, the Scottish Highlands or on outlying islands additonal delivery fees will be incurred.

Delivery Method Delivery Time Cost
Economy Delivery 1 - 3 Working Days Free delivery on orders over 100 (plants only), otherwise 9.95
Midday Next Working Day* Next day before 12 noon 19.95
Next Working Day* Next Day 12.95
Before 10 am Next Day* Next day before 10 am 24.95
Saturday by Midday* Saturday before noon 29.95

*Next Working Day
Delivery days Mon to Friday. Order before midday for next working day.

*Midday Next Working Day
Tuesday To Friday Service. Order before midday for next working day.

*Before 10 am Next Day
Tuesday to Friday Service. Order before midday for next working day.

*Saturday by Midday
Saturday AM, Order before Friday 11 am for Saturday delivery.

Returns

Returns Request

Any items arriving damaged must be reported to Todd's Botanics by email or telephone (01376 561212) within 48 hours. Photographic evidence is required.

Any items to be returned under the Consumer Contracts Regulations will be done at purchasers cost. Items must be returned in a saleable condition in the orginal packaging. A 10% re-stocking charge will apply.

We aim to be as reasonable as possible with any issues that arise, please do contact us and we will do our up most to help. We never knowingly mis sell or mis lead. All items featured on our website are held in stock and the images used are of the actual plants we stock.

 
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